When we are called to a repair there is a charge of £72.00 inc VAT, this is Failsafe’s diagnostic call and covers you for the first hour. After that we charge on a pro rata basis.

If we are unable to repair the fault then there is no further charge. Parts are extra however we do not charge for collecting these if they have to be ordered. If you are experiencing problems with your boiler/ central heating then please contact us. You may not need a visit as we can talk you through some simple checks over the phone that may get you up and running without the need for a call out.

All our work comes with a 12 month guarantee, and all our engineer’s are fully trained, and Gas Safe Registered.